The warranty covers manufacturing defects. The warranty does not cover normal deterioration of the product, improper use, or damage caused by not following the care or maintenance instructions of the products. The term of the warranty is counted from the day that the product is delivered to the customer.

The requirements to make it effective will be those established by the manufacturer or supplier on the invoice, or on the product body, sticker, instruction manual, packaging or similar. 

The warranty for garments will be of 90 working days. For warranty purposes, you must send the request to GRUPO EMPRESARIAL CGN SAS through the e-mails available in the website CUGINICOL.COM or through our official accounts in social networks. E-mail: contacto@cuginicol.com / pqrs@cuginicol.com

Grupo Empresarial CGN SAS will have up to 10 business days to respond to the mail indicating the process you must follow, in the event that the warranty does not apply. We will generate a formal response explaining the reasons why it does not proceed and the product(s) will be returned to the initial shipping address.


Unless expressly provided otherwise in these conditions, our liability in relation to any product purchased on the website www.cuginicol.com will be strictly limited to the purchase price of said product.

Due to the open nature of this website and the possibility of mistakes in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted and obtained through this website unless expressly stated otherwise on this website.

We will not be responsible for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond our reasonable control, force majeure, fortuitous events or events attributable to third parties.

Force majeure will include any act, event, omission or accident beyond our reasonable control and among others, the following:

– Strikes, lock-outs or other industrial action

– Civil commotion, riot, invasion, terrorist threat or attack.

– Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. 

– Impossibility to use public or private means of transportation.

– Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the force majeure continues, and we will have an extension in the term to fulfill such obligations for a period equal to the duration of the force majeure.