Our commitment is to offer convenience, service and availability of products online every day. When we sell a product, like all purchases, there is a contract for that sale.

Your order for a product through the WWW.CUGINICOL.COM site is an offer to purchase that product from us. The moment we receive your order, we will send you an order confirmation email with each product you have requested to purchase; this order confirmation email is our acceptance of your offer. At that time, a contract will be concluded in which you purchase and we sell the product you have requested to buy. 

Prices may change at any time, but these possible changes will not affect orders for which an order confirmation has been already sent.

Once you have selected all the items you wish to purchase, they will be added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. In the same way, during the purchase process, before making the payment, you will be able to modify your order details.

Grupo Empresarial CGN SAS reserves the right not to accept your order if:

  • The information entered is not correct or incomplete and if the accuracy of this information is in doubt.
  • You have not made a mandatory prepayment.
  • You have not accepted delivery of a previous order or you have not picked up a previous order.
  • The shipping address you have indicated is in a country where Grupo Empresarial CGN SAS does not ship.

We will inform you as soon as possible if your order is not accepted.

The price indicated on the website at the time of payment is the total amount of all products, including applicable taxes in Colombia. Orders shipped outside of Colombia may be subject to additional surcharges. These surcharges or fees are not expressly included in the total amount; any additional costs, if any, of these surcharges or fees will run at your expense.

In the event that a customer makes a payment with a credit or debit card supported by a foreign bank account, or intends the installment of the purchase with a foreign bank account, the customer shall cover all costs related to the return of the money to the foreign bank account if a refund is requested.

To pay your purchase you can choose one the payment options that the website WWW.CUGINICOL.COM offers you.

By clicking on “Authorize Payment”, you are confirming that the credit card is yours or that you are the legitimate holder of the virtual credit card and that you accept these terms and conditions.

To minimize the risk of unauthorized access, when paying with credit cards, the buyer will be asked to send us a photo of the credit card holder’s ID; furthermore, these will be subject to checks and authorizations by the credit card issuer, but if the credit card issuer does not authorize the payment, we will not be responsible for any delay or non-delivery and will not be able to formalize any purchase.